StarReview lets businesses collect authentic customer reviews through a QR code and manage them from a dashboard. These terms cover how the service works, what's expected of business owners, and what happens to the reviews customers submit. By creating an account or scanning a StarReview QR code to leave a review, you agree to the terms below.
1Agreement to These Terms
These Terms of Service form a binding agreement between you and StarReview. If you're registering a business account, you're agreeing on behalf of that business and confirming you have the authority to do so. If you're a customer submitting a review through a business's QR code, the sections on Reviews & Content and Acceptable Use apply to you as well.
2The Service
StarReview gives each registered business a unique QR code and review link. Customers who scan it are shown a short rating form — a star rating, optional per-question ratings the business owner configures, and written feedback. The business owner sees these reviews on a dashboard, can reply to them, and can track rating trends over time through reports and analytics.
Some features depend on which subscription plan a business owner holds — see Plans & Payments below.
3Accounts
To collect reviews, a business needs a registered account with a valid email address and business details. You're responsible for:
- Keeping your login credentials and any generated API key confidential
- All activity that happens under your account
- Providing accurate business information — customers see your business name and logo on the review page
- Notifying us at support@starreview.app if you suspect unauthorized access
Customers submitting a review aren't required to create an account — the rating form asks only for what's needed to record and verify the review.
4Plans & Payments
Business accounts run on a subscription plan. Each plan defines a daily limit on QR scans, a limit on unique customers per billing period, and how many days the plan stays active after purchase. Payments are processed securely through Razorpay — StarReview never stores your card or bank details directly.
A plan activates immediately once payment is confirmed and remains active until its expiry date. Upgrading, renewing, or letting a plan lapse only affects your account's ability to collect new reviews — reviews already collected, and your access to view and export them, are not deleted when a plan expires.
5Reviews & Content
Reviews submitted through StarReview are meant to reflect a customer's genuine experience. When a customer submits a review, we ask for their name, mobile number, email, star rating, and optional written feedback — plus their approximate location at the time of submission, used only to help confirm the review was left from near the business, not stored or shown publicly beyond that check.
Business owners:
- May publicly reply to any review left on their page
- May not offer payment, discounts, or other incentives in exchange for a specific star rating
- May not submit reviews for their own business, or ask staff/family to do so pretending to be customers
- Can request removal of a review that violates these terms by contacting support
We reserve the right to remove reviews that are abusive, clearly fraudulent, or unrelated to a genuine customer visit.
6API Access
Business owners on an active plan can generate a personal API key to pull their own review data into another system. The key is shown once at generation time and is your responsibility to store securely — treat it like a password. API requests are rate-limited, and access can be revoked if a key is compromised or abused.
7Acceptable Use
Regardless of whether you're a business owner or a customer leaving a review, you agree not to:
- Use the service to submit false, defamatory, or illegal content
- Attempt to scrape, reverse-engineer, or overload the service beyond normal use
- Try to access another business's account, dashboard, or API key
- Circumvent scan limits, rate limits, or plan restrictions
- Impersonate another person or business
8Suspension & Termination
We may suspend or terminate an account that violates these terms, engages in fraudulent review activity, or has an unresolved payment issue. You can stop using StarReview at any time by contacting support to close your account; previously collected review data will be handled per our Privacy Policy.
9Intellectual Property
StarReview's software, branding, and design remain our property. You retain ownership of your own business content — your name, logo, and the questions you configure for your rating form. Customers retain the rights to the words they write in a review, and grant the business (and StarReview, to operate the service) a license to display that review on the business's public page.
10Disclaimers & Liability
StarReview is provided "as is." We work to keep the service reliable, but we don't guarantee it will be uninterrupted or error-free. To the extent permitted by law, StarReview isn't liable for indirect or consequential losses arising from use of the service, including lost revenue from a temporary service interruption.
Nothing here limits liability where the law doesn't allow it to be limited.
11Changes to These Terms
We may update these terms as the service evolves. If a change is material, we'll notify active business owners by email before it takes effect. Continuing to use StarReview after an update means you accept the revised terms.
12Governing Law
These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
13Contact
Questions about these terms? Reach us at support@starreview.app or through our contact page.